Broadband working yet nothing in my house connecting

[Jode24]

Could anyone please advise on why my hug is connected and saying it has strong internet, yet my TV (that's wired to the hub) and all my other devices I'm trying to connect via WiFi is saying no internet? It's been like this for what I believe is 2 days (could be more due to being away) Ive tried turning everything off and on, resetting the hub and checked all the wires. Can anyone help please? Thank you

[Tom-W19]

Hi @Jode24 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147