Broadband woes

[JimM1]

@Romeo+W Ok, pity you didn't have a sky booster to through in temp, to save the wife travelling, keep us posted, will watch out for you. Good luck and hope this gets resolved. Jim

[Romeo+W]

Thank you. Tim did say that they could provide me with a sky booster after these checks have Been done. I'll let you know the outcome. 

[JimM1]

@Romeo+W If he offers take it, but will never beat the asus thats for sure, I use the XT8 and its super for wifi, range is about the same, but speed of processing is WAY better.

[Romeo+W]

And that works ok for you? 

[JimM1]

@Romeo+W We have virtually the same setup, i ditched Q to many issue's, Powerline for ring doorbell and wife running in the remote garage, SR203 but NO VOIP asus in AP mode, good old landline with its quirks when the fttc doesn't act up, FTTC connected, waiting on OR getting the fibre in was promissed sept 23, you know how that goes, Virgin beat them so far as they put FTTP up the pole, but NO way would i even think of going down that rabbit hole. Will have no choice when fttp comes to town, voip is the only solution but allready in mind to just ditch the landline, and put asus direct on the ont.

20+ years with sky, through all the changes, virtually no major issues apart from the one year chase the fault, no idea who fixed it, but think smart OR engineer sussed it out, been good last 6 months so no complaints, And got the booster also but keep it away from the asus wifi and channels. 😋

[Romeo+W]

I do wonder if we didn't have the VoIP plugged in if it would make a difference. Maybe we need a newer phone. 

[JimM1]

@Romeo+W Wrong, just you read post 29 closely until its in your mind... Got it.

[Romeo+W]

@JimM1 An update. I have left the internet to run for 24hours (as requested by Sky). I messaged sky to see if they wanted to run another test on the line. The reply was "has the internet dropped out in the last 24 hours?" It hasn't so they're now saying that they will keep the chat window open for another 3 days. If it doesn't drop out in that time but does later then I need to put a post on the community. Essentially I'm back to square one. 😢😤

[JimM1]

@Romeo+W That is the situation, boy this is what i would do, but you are going to hate it, and your wife would kill me, you leave it as is UNTIL you get the error, you do NOTHING to the system, use your mobile to get onto tom and have them look at the error from there side, he will be having the network team look at it, and you need to prempt this all before on the chat, is you contact always with tom. I will go look at your other post, think i said on that number of days you were up from post - post. Let me know your thoughts. 

[JimM1]

@Romeo+W So these are your posting dates, 30/1 then 25/2 then 7/3.

Think you want to let tom know this, get the booster of them and keep the wife happy.

Weeks in between issues, and thats how it goes, but then again as previous, done this and that

could be making it all better, but just not there fully.

And if you never get it again then you know were its heading...

Jim

[Romeo+W]

I did wonder if this was the way to go. Not sure it was Tom today as the chat window just said Sky Employee. I'm not sure how it will work as they will close the chat window in 3 days. Last time it was 27 days between drop outs so I won't be able to contact Tom or Sky unless someone escalates it again and while I'm waiting I'll be without internet. Stuck between a rock and a hard place. 

[JimM1]

@Romeo+W Thats the problem with faults that are not easy to diagnose, easier to pull the cable out couple second later your back up and running. Always a problem and you have been very patient, just got to make the decision wether you want to go all the way now, But certainly get sky to send the booster you will and are helping them also and see if anything can get in place, like maybe a number to call with a case log etc. Jim 

[Romeo+W]

I will message tomorrow (it says no one is there after 7pm) Ill ask for a booster, and a direct contact number or email address. 

[JimM1]

@Romeo+W Just sent message to OP that was way back to see if after his final fix its still good,

derek+lester post is just above yours if you get a chance, but long read and need to see if he replies. Jim

[JimM1]

@Romeo+W The OP was having an issue, but never got to fully analyse the system fault, but 99% sure is same/similar to yours so you know.....