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Discussion topic: Broadband/wifi down

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Message posted on ‎29 Apr 2025 11:49 AM

Broadband/wifi down

Hi, my broadband/wifi is down and I need help restarting. The PON light on the box is red, which I belive means a likely fault in the cable outside my home?

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Message posted on ‎29 Apr 2025 11:53 AM

Re: Broadband/wifi down

Posted by a Superuser, not a Sky employee. Find out more

@Amatigol 

 

What area are you in?

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This message was authored by: Amatigol

Message posted on ‎29 Apr 2025 12:01 PM

Re: Broadband/wifi down

Egham (TW20)

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This message was authored by: cookiemonsteruk

Message posted on ‎29 Apr 2025 12:06 PM

Re: Broadband/wifi down

Posted by a Superuser, not a Sky employee. Find out more

@Amatigol 

 

There does appear to be an outage carried over from yesterday

 

Have you reported it to sky

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎29 Apr 2025 01:53 PM

Re: Broadband/wifi down

Thanks for that tip- I called on the phone number under the "Need more help", ran through some automated system checks,  went through to a human being pretty quickly, and they've organised an engineer to visit tomorrow morning. 
hopefully will be sorted soon

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This message was authored by: cookiemonsteruk

Message posted on ‎29 Apr 2025 01:56 PM

Re: Broadband/wifi down

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@Amatigol 

 

That was indeed very quick.  Hope the sort it out for you 👍

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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