Broadband /wifi check shows good but only 2 green lights on router

[NGD2574]

Hi, can anyone please advise.

i have done the broadband and WiFi checks and it's showing there are no issues however there is no internet. 
The router only has 2 green lights - the internet light flashes amber and then disappears. 

I've turned it off and on again, I've held the rest button and nothing is working.

[Daniel0210]

@NGD2574 
If you haven’t done it already use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.