Broadband / wifi challenge

[Mali3185]

My connection is unstable. Constantly dropping. Constantly having to restart my computer. I work right next to the hub. It no longer holds a constant connect to my phone. Meeting call platforms are a challenge. It's been like this for over a year. I have been with Sky for over 7 years now. I would like a new hub. Sky broadband and wifi checks say everything is fine but it's not 

[Chrisee]

@Mali3185 if you have a black Sky hub post the units connection stats tsken when it has been running for at least an hour see Find your Sky Broadband router statistics

[Mali3185]

My speed of hub is 68.7 Mb/s. Daily average over the past 30 days is 68.4 Mb/s. Is this the right information?

[michellejelly]

I'm having this issue too, for about a week too! I also work right next to the router. I've done several service checker tests and they all come back fine!

[Mali3185]

I have also tried to find the stats following the instructions you sent. Unfortunately, I cannot log in. No password or username combination is working. I even tried a reset. Did not make a difference. So I am stuck.