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Discussion topic: Broadband very intermittant

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This message was authored by: Margaret161

Message posted on ‎04 Jun 2024 05:01 PM

Broadband very intermittant

My broadband keeps cutting off whilst watching tv/Netflix so loosing the stream of things same when connecting devices at home, an engineer was out last week and replaced the plug at the wall still having issues
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Message posted on ‎04 Jun 2024 05:03 PM

Re: Broadband very intermittant

Posted by a Superuser, not a Sky employee. Find out more

@Margaret161   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: cookiemonsteruk

Message posted on ‎04 Jun 2024 05:03 PM

Re: Broadband very intermittant

Posted by a Superuser, not a Sky employee. Find out more

@Margaret161 

 

Could you post your router statistics as shown below

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
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This message was authored by: Margaret161

Message posted on ‎04 Jun 2024 05:18 PM

Re: Broadband very intermittant

Where would I find this information?
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This message was authored by: cookiemonsteruk

Message posted on ‎04 Jun 2024 05:20 PM

Re: Broadband very intermittant

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@Margaret161 

 

Follow the instructions in the link @GD1 or myself posted

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Message posted on ‎04 Jun 2024 05:24 PM

Re: Broadband very intermittant

Getting message site can't be reached 192.168.0.1 took to long to reach
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This message was authored by: cookiemonsteruk

Message posted on ‎04 Jun 2024 05:27 PM

Re: Broadband very intermittant

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@Margaret161 

 

Are you using a safari browser.  Its best to use a chrome browser instead

 

What hub do you have,?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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