Broadband up and down

[Beechwood+House]

The speed of the broadband is constantly peaking and tumbling.  One second it will be 100mbps, then next it can be measured in kb. 

The broadband drops out altogether frequently too.  

I had thought that this problem would resolve itself after a few days, then weeks... it hasn't.  Resetting and/or restarting the router has done nothing.  Neither has unplugging the router, along with all the sky boxes and tv and restarting.

Advice gratefully received.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.