Discussion topic: Broadband three greens but no connection

This message was authored by: G+Curley · ‎09 Sep 2022

Last night broadband dropped. So did the usual switch to on and off. It worked fine for a couple of hours. Now it hasn't worked all day. Three green lights on the router and devices appear to be connecting but nothing is happening.

Any advice?

Phone line is clear so filter is ok.

This message was authored by: Highlinder · ‎09 Sep 2022

@G+Curley What error message does it give you when you try to browse the Internet?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: Chrisee · ‎10 Sep 2022

@G+Curley if its still not working today reboot the hub by unplugging the power for a couple of minutes which may well cause the connection to be restored.

If still stuck give Sky a call cheapest way to do thst is tondial 150 on your Sky Talk line.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: LGUser · ‎10 Sep 2022

@Chrisee wrote:
@G+Curley if its still not working today reboot the hub by unplugging the power for a couple of minutes which may well cause the connection to be restored.

If still stuck give Sky a call cheapest way to do thst is tondial 150 on your Sky Talk line.

But if the connection to the Internet is not working, the phone line is probably not working.

This message was authored by: Skull+Treaty · ‎10 Sep 2022

@LGUser wrote:
@Chrisee wrote:
@G+Curley if its still not working today reboot the hub by unplugging the power for a couple of minutes which may well cause the connection to be restored.

If still stuck give Sky a call cheapest way to do thst is tondial 150 on your Sky Talk line.
But if the connection to the Internet is not working, the phone line is probably not working.

User has the 'phone connected to a filter so not internet calls. Very possible for a 'phone to work and have an issue with internet (OP also states phone line is clear)

* * * * * * * * * * * * * * * * * * "Sometimes, the only choices you have are bad ones, but you still have to choose"

This message was authored by: LGUser · ‎10 Sep 2022

@Skull+Treaty wrote:
@LGUser wrote:
@Chrisee wrote:
@G+Curley if its still not working today reboot the hub by unplugging the power for a couple of minutes which may well cause the connection to be restored.

If still stuck give Sky a call cheapest way to do thst is tondial 150 on your Sky Talk line.
But if the connection to the Internet is not working, the phone line is probably not working.
User has the 'phone connected to a filter so not internet calls. Very possible for a 'phone to work and have an issue with internet (OP also states phone line is clear)

I missed that bit. I stopped after the last question asking for advice.

Discussion topic: Broadband three greens but no connection

Broadband three greens but no connection

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