Broadband switch tomorrow but no hub

[Rwoods]

I received an email a few weeks ago saying my broadband is changing over to sky tomorrow but I haven't received a hub etc. it said to just plug in and they'll do the rest, but I have nothing to plug in and nothing saying anything is arriving? How do I speak to anyone to even try and discuss this? I'm getting no where with the bot 

[Chrisee]

@Rwoods the hub msy arrivectoday or tomorrow but to help I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to check a hub is in transit. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Rwoods]

Thank you. I haven't heard anything yet, how fast is this normally? Thanks

[jamesn123]

Hi @Rwoods 

It seems your post did not get escalated, I am not sure whether there was a forum glitch or Chrisee just forgot but I've escalated your post now.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Rwoods an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.