Broadband super slow

[cookiemonsteruk]

@wandahorse 

Could you enter your full postal address below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[mae-3]

@TimmyBGood 

BT Openreach offer the USO, see https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/telecoms-competition-... 

[wandahorse]

Hi @cookiemonsteruk 

Attached

[mae-3]

@wandahorse 

You are on a long line and it has a major fault showing a raised noise margin of 16.8dB, and an appalling speed because of the fault.

[TimmyBGood]

@mae-3 

Only BT and KCOM are obliged to accept a challenge under USO: that's why Ofcom publishes their contact numbers in the USO section of their website.  This is BT Broadband, not Openreach PLC (a division of BT Group).

Anyway, @wandahorse apparently has inbound double the USO, although outbound is below it.  

[cookiemonsteruk]

@mae-3 

Going by the wholesale checker even if fixed it wouldn't get the uso at this stage the way forward would be the government voucher scheme which only offers under £2000 for the build

[mae-3]

@TimmyBGood 

Can you read broadband router stats, I read 2Mbp downstream which is a fifth of the USO downstream and the upstream is below USO also, @cookiemonsteruk advice is better. 😉

[cookiemonsteruk · Accepted solution]

@wandahorse 

Below is the uso procedure

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/broadband-uso-need-to-kno...

[wandahorse]

Thank you all for your help, I shall be launching a complaint against Sky, for non fullfilment of contract, especially for Sky Broadband Boost which as per there T&C's is impossible to provide to us.

I shall be going through the USO procedure.  Even if it means going throught the Mobile Broadband route which looks a lot cheaper than what I am paying right now.  Just hope it works with My Sky Q.

[mae-3]

@TimmyBGood 

The USO is with BT PLC and the network operator is BT Openreach which is owned by BT PLC. 😉

[Rosh3]

I need my bill to be every month £20, not more than that. i'm a student, and this amount is too much for me and the Internet is very slow. if you're not gonna change it for me to £20 I will leave you and I will do a new contract with different company

[Highlinder]

@Rosh3  You are not talking to Sky and they will not know who you are from a forum post. If you wish to talk about the cost of your broadband then give Sky a call on 150 on your land line.

[jamesn123]

@Rosh3 

Interesting way of trying to negotiate a contract but it wont work. Sky set their prices based on a profit margin from Openreach line rental fees. They also do not offer student discount as far as I know, nor are they an ideal provider for a student because their contracts are 18 months whereas many students would only be in their residence for 8-12 months of the year. 

If you are currently in contract and try to cancel for a new provider you will be subject to cancellation fees which are around 80% of your monthly cost X by the number of months remaining on your contract. 

If you are currently out of contract it may be worth calling up and seeing what price they can give you. 

[Rabscott1981]

I signed up with sky super fast over a year ago and it's always been below it's guaranteed minimum with serval cuts and resets it never lives up to its promise and I pay a ridiculous amount of money for it every month with no replies and no answer to sky customer service. 
I've been overcharged continuously for it. I have screen shots of broadband tests done with no help. 

[Merriman90]

We have had poor wifi issues for months. We rang and organised a visit and nobody came. The speed is so slow 2 people can't be online at once