0

Discussion topic: Broadband speed

Reply
This message was authored by jammie123 This message was authored by: jammie123

Broadband speed

I am struggling with my broadband speed and stability especially when on zoom calls.  This is what I am getting on google check your speed

 

jammie123_0-1652359880364.png

This is what I get from Sky

jammie123_1-1652359944466.png

I have done all the test recommended, any other ideas?

 

 

Reply

All Replies

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Broadband speed

Posted by a Superuser, not a Sky employee. Find out more

@jammie123 

Both of those tests look fine and your getting the speed to your device. What exactly is the issue?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
jammie123
Topic Author
This message was authored by jammie123 This message was authored by: jammie123

Re: Broadband speed

Thanks, I get a message that my internet connection is unstable when on zoom calls (on video).  My laptop is wired connection to help but still happens.

 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Broadband speed

Posted by a Superuser, not a Sky employee. Find out more

@jammie123 

 

Can you post your hub stats

 

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

 

And run tests again and post the info in more about your connection

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion