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Broadband speed very slow

Runner
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Broadband speed very slow

My sky broadband speed is very slow. I've just done another test and the results are as follows:

 

Response time (latency) 110ms

Download speed 2.6 Mbps

Upload speed 0.6 Mbps

 

I'm fed up with jumping through the same old hoops on the help pages - I just want a reasonable speed. Help!

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Oracle
Posts: 38,961
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Re: Broadband speed very slow

Hi @irony29 for the forum to take a look, we'll need your router statistics. The sticky post at the top of the forum explains how to find and post them.

Runner
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Re: Broadband speed very slow

Here are the router stats:

Router Statistics

System Up Time: 12:23:10

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
PPPoA10531651660094016405246612:21:41
100M/Full16551991065443052821218412:23:05
11M/54M4014023646037110012:22:52
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
3776 kbps800 kbps
33 db19 db
15 db16 db
Oracle
Posts: 38,961
Post 4 of 10
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Re: Broadband speed very slow

The high noise margin in your router statistics indicates a fault. Have you tried Sky's online line test here? If so, did it identify a fault?

Runner
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Re: Broadband speed very slow

Nope, everything fine and dandy according to tests. What now? The sky test didn't even tell me what the speed was.

Runner
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Re: Broadband speed very slow

Also when I clicked learn more about your speed, it said Sky wasn't able to give speeds for last 7 days because of "potential outtages." How can they be potential if they happened in the last 7 days? And also, please can you tell me what this means? When you bought Sky Broadband Unlimited your estimated download speed was - Mbps.

Does this mean MINUS Mbps, perchance?

Runner
Posts: 9
Post 7 of 10
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Re: Broadband speed very slow

You should be getting around 11Mbps if you are on Broadband unlimited i am too having issues with sky broadband but on sky fibre max the only issue im getting is high latency 

Runner
Posts: 9
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Re: Broadband speed very slow

@irony29 may i ask what router you are using and if you are using the latest software/firmware on the router 

Oracle
Posts: 38,961
Post 9 of 10
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Re: Broadband speed very slow


@irony29 wrote:

Nope, everything fine and dandy according to tests. What now? The sky test didn't even tell me what the speed was.



In that case, you'll need to contact Sky to report the fault. Report it on the basis that your connection speed of 3.8Mbps is significantly lower than Sky told you to expect (which I'm sure must be the case).

 

Before calling I'd recommend doing the following, as Sky may well ask you to do them anyway while you're on the phone. First check for any hissing/crackling on your landline phone. If there is, report a landline fault, not a broadband problem. Second, plug your router into your master phone socket's test port using a replacement microfilter. This explains how to use the test port. Let them know you've done that.

Runner
Posts: 5
Post 10 of 10
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Re: Broadband speed very slow

Thanks for all your help, Mark. I'll phone Sky tomorrow, when I'm well rested and somewhat humanoid.  In response to Not11, the router just says Netgear, no apparent model and I think it was made at the very beginning of the universe,

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