Broadband speed not meeting minimun speed

[Saunders3]

I have just upgraded to a higher package for my broadband speed as I was only getting 37mbps. My new package is suppose to give me a minimum of 200 but I am not even getting that. Please look into this as I have upgraded and still not getting what I need and that is just to meet the minimum stage. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147