Broadband speed not as advertised

[AKBM]

So previous house was old and speeds were far below advertised on gigafast now in a new build house and once again same experience is anyone else having the same issues with speeds been far below advertised. I pay for gigafast and every speed test says 300 or below this is hard wired and on WiFi.

BT open reach has been sent out by sky previously and found nothing wrong with the lines to the house so it's got to be somewhere with the equipment. Just wondering befor I go down a complaints rout to cancel and move provider if anyone has had any luck getting this resolved?

[Chrisee]

@AKBM using a device connected by a direct ethernet cable from the hub run a speed test on a reliable test like Fast.com when nothing else is running and post the result. Your Sky hub has gigabit ethernet  ports. At peak times you may not get the full 900Mb/s as you share a 2.48Gb/s fibre connection from the exchange with up to 31 other customers as that is how Openreach full fibre system works.  However you should get well over 300Mb/s as on average users only get close to the bandwidth they buy when running speed tests and very few distribution points are fully sold.

WiFi speeds are more complicated to get near 900Mb/s you would have to be using a device with WiFi6 capabilities or higher and be in thecsame room as the white Sky Max hub if you have the older black Sky hub speeds top out at 600Mb/s or thereabouts as it only supports WiFi 5. Speeds over wifi drop when you are more than one room away even with partition walls. To get 900Mb/s in every room would cost many hundreds of pounnds if not thousands and is far beyond any free hub an ISP will provide.

There is a completly different argument about whether you can actually use speeds of 900Mb/s if you got them given the vast majority of apps cannot use even 100Mb/s and file downloads are usually limited to under 500Mb/s at the server end. Gigabit services are only minimally more expensive than the slower levels for justvthis reason as in practice customers only use less than 100Mb/s. 

[SKYQwSKYfiber]

Please be aware that the device being used will have a maxmimum bandwidth regardless of what internet speed is avaiable ....

I tested out my new GigaBit broadband on my years old Samsung phone and only got about 150mb per second download speeds over Wifi, while my wife's new phone was more like 350mbps. Via eithernet cable, my years old Xbox ONE console could only manage about 400mbps while my new top of the range laptop was over 800mbps !

So I asume manufacturers are only recently putting in components that can actually handle +1 GB speeds as it would have been overkill to include them before fiber broadband was widely avaiable