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Discussion topic: Broadband speed is atrocious

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Howdoyouhelp
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This message was authored by Howdoyouhelp This message was authored by: Howdoyouhelp

Broadband speed is atrocious

‎29 Sep 2023 02:26 PM

In the Hatfield area it says the speed to router is the fault - telephone exchange issue. The chatbot is NO HELP, I am trying to work and there is not phone number - When is sky fixing this? you garauntee 30mbps it is at 5mbps?!

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Highlinder
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This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband speed is atrocious

‎29 Sep 2023 02:33 PM

Posted by a Superuser, not a Sky employee. Find out more

@Howdoyouhelp Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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