Broadband speed halved in last 3 days

[DarkCaster]

Hi, 

I have been a Sky customer for 12+ years, whilst I live in an area that does not get Fibre I am essentially paying  a premium to get the best connection I can. However, the past 3-4 days I have seen my speeds essentially halved to the point where it's starting to feel unusable. I work from home and have hobbies that rely on at least a semi decent connection. What can I do?? 

It's even now below my guaranteed download speed lol

 

My current package:

Sky Broadband Superfast

Sky Broadband Boost (Not sure if this is needed or just got lumped in)

Thanks,

[TimmyBGood]

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@DarkCaster wrote:

It's even now below my guaranteed download speed lol

 

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That means you can log a fault with Sky for investigation by Openreach.

[TimmyBGood]

@DarkCaster 

https://www.sky.com/help/articles/sky-broadband-speed-guarantee 

I'd note that 14.2Mbs is a pretty low minimum speed, which does suggest a lack of confidence in the line.

[DarkCaster]

Hi

Thanks for the quick reply!

Is there a link for where I can log the fault to be investigated or is this done via just standard Sky support?

Thanks,