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Discussion topic: Broadband speed consistently less than gauranteed

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This message was authored by Khartoum This message was authored by: Khartoum

Broadband speed consistently less than gauranteed

I have a 54 mbs guarantee on my Broadband package. I can only get 27mbs maximum. Hoping for some help as now working consistently from home and is becoming a problem. Thanks in advance for any assistance.download speed 11 09.pngdownload speed months.png

 

 

Moderator note: 3rd screenshot removed as it contained MAC addresses of equipment connected to the router

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband speed consistently less than gauranteed

Posted by a Superuser, not a Sky employee. Find out more

@Khartoum I am a bit surprised that the app did not offer to book an engineer to check the line. Call Sky to get thst done, dialling 150 on a Sky Talk line gives you a free call.

 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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