Broadband speed below minimum

[WinWindsor]

What do I do here? It says there is nothing wrong but obviously there is as it is way below the minimum and has been for weeks it shows. It seems impossible to get through to support, you end up going round in circles unable to actually spedk to a human.

[Highlinder]

@WinWindsorDoes the broadband test enable you to book an engineer? If it does not, with you being under your minimum speed it would be best to give Sky a call so that they can book an engineer for you.

[JPR007]

If you do call Sky again just say "technical" and don't hang up when you get through to the laptop in India ...that should get you through to a human

[WinWindsor]

No, no engineer offered. Why it should say everything looks fine when it is below the minimum guaranteed speed is beyond me.

[TechmanagerMal]

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@WinWindsor wrote:

No, no engineer offered. Why it should say everything looks fine when it is below the minimum guaranteed speed is beyond me.

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That's why you need to call Sky Support.

I am not sure if this still applies but try the general-purpose number click on "Need more help" at the bottom of this page
https://www.sky.com/help/home.

If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.

If you are in the ROI set the flag at the bottom of the page accordingly.

When you call you should be asked if the call is to do with mobile say "No"
You will then be asked the nature of the call say " Technical "
You will be offered a text to the number you are calling on, say "Yes" and a text will be sent DO NOT hang up when it says to do so.
It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
I hope this helps.

[WinWindsor]

Thank you will try it