Broadband speed and hub

[Helenmc0604]

My old hub does not support my new broadband package, but sky have refused to send a new router.. i am sick of paying so much money for gigafast and not getting the speed promised. I am getting between 1.3mb and 2.3mb which is just shocking.. i need the WiFi 6 router and max pods or hub. Anyone else having this issue? Try and watch netflix or prime and it sits for minutes and minutes trying to load then when it does load, it buffers again.

[Highlinder]

@Helenmc0604  Which router do you have at present from Sky form the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Helenmc0604]

SR203 it isnt compatible with gigafast wifi.  I am getting between 910kbps and 2.3mb. 

[Highlinder]

@Helenmc0604  That router should work just fine with the Gigfast speed provided. Did you have FTTC or superfast broadband before?

[Helenmc0604]

I had a sky engineer out fixing the connection previously about 6 different engineers infact. And they are the ones that told me the wifi 4 boxes do not run at the correct speed. We needs a wifi 6 box. Which i do not have. To get my guaranteed 600mb. I am most of the time not even getting 1mb. 

[TimmyBGood]

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@Helenmc0604 wrote:

SR203 it isnt compatible with gigafast wifi.  

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The Sky Broadband Hub was the hardware supplied for the first couple of years of Sky Ultrafast.  It's WiFi 5 rather than 6, certainly, but that has no relationship to being able to receive gigabit speed over the WAN port.

I'd also note plenty of recent posts indicate the earlier model is actually better at WiFi...

The last WiFi 4 (802.11n) Hub was from 2013, followed by the 802.11ac Q Hub in 2016.

[Highlinder]

@Helenmc0604  Well Gigfast came out before the Max broadband routers and never seen anyone say that they did not get the correct speed. How long have you been in your conract with Sky for Gigfast?

[Helenmc0604]

Since may this year. 

[Highlinder]

@Helenmc0604  What speed is it showing you have when you run the service checker?

[Helenmc0604]

 

 

 

[Helenmc0604]

2.3mb was first then 910kbps the 1.3mb. And it doesn't ever go much higher than this. This is the app sky told me to use when on the phone with them today. 

[Highlinder]

@Helenmc0604  that is not the Sky app that is fast.com that Netflix use to test connection speeds. If you have not downloaded the Sky app to your mobile device then that is where you will be able to use that.

Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...