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Discussion topic: Broadband signal keeps cutting out. Phones are disconnected mid call and the Alexa switches off.

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This message was authored by: JBon

Broadband signal keeps cutting out. Phones are disconnected mid call and the Alexa switches off.

This happens regularly and the mysky app says everything is fine but that it can't see any connected devices. I have rebooted the router and this does help but it happens again partially.

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This message was authored by: Addie15

Re: Broadband signal keeps cutting out. Phones are disconnected mid call and the Alexa switches off.

Hi there, @JBon. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

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