Broadband signal booster - how do I get one

[TDeegan]

I have recently purchsed a Ring doorbell and two cameras.

These were working fine until I was away last week, when the camera furthest from the hub lost connectivity, and wouldn't reconnect for the whole duration that we were away.

I managed to reconnect it when I got home, but yesterday it lost connection again.

I see that Sky do signal boosters, but how do I get one?

[TimmyBGood]

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@TDeegan wrote:

I see that Sky do signal boosters, but how do I get one?

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Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[JimM1]

@TDeegan Would be good if you said what sky Hub you were using, if it is not the sky Max white one, then you may find that you are pushed to upgrade to max, the addon and then pods as that is the new sky basic requirement now!

[TDeegan]

Yes it is the white Sky Max one.

[JimM1]

@TDeegan You have the call to sky to make, dial 150 from your landline, if you have the addon sky Max package on your bill you will be paying the extra, they will test with you so best be at home when you call, the test decides if you get or not, and linked all below so take a look at the speeds relative to you package!

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee