Broadband shield settings not working - OSM "Your Sky Broadband isn't active just yet"

[Melanie25]

My broadband is working fine, i have been a customer for years and yet all of a sudden i cant change my broadband sheild settings. See attached photo. Any ideas? M

Moderator note: Changed title to reflect topic more.

[Montalban]

I have been a Sky Customer for 8 years or so - my broadband shield has stopped working. I am getting a message saying "my broadband has not been activated".

I phoned Sky in Saturday but they were unable to help and have escalated - but they had no idea of a time frame -any idea how I can get this issue fixed - it is the same using the app or the web page.

[caesarome]

@Melanie25 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Melanie25]

Thank-you @caesarome  🙂

[Ian135]

Me also, when I click on Broadband Shield in my Mysky app instead of choice of parental controls I see the 'Your broadband isn't active just as yet' message. Meanwhile my broadband is working fine as are all other functions in the mysky App. Look forward to getting this resolved. Thanks

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Melanie25.

[Kelsingra]

Hey all, 

Thanks for using the Sky Community.

We will need some more information about this problem, so I've escalated your posts to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again.

You're looking for the chat bubble in the bottom corner of the thread.
For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Ian135]

@Addie15 

New to this community. Will I receive a separate invite?  Ref

Me also, when I click on Broadband Shield in my Mysky app instead of choice of parental controls I see the 'Your broadband isn't active just as yet' message. Meanwhile my broadband is working fine as are all other functions in the mysky App. Look forward to getting this resolved. Thanks

[Richard_TOR]

Same issue for me.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Ian135.

[Addie15]

Hi there, @Montalban. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Keglington]

Message on Broadband Sheild says "Your broadband isn't active yet" when it is (as I'm using it and have been for three years!) so I can't adjust Sheild settings. Any ideas on how to fix?

[caesarome]

@Keglington 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Max100]

I have the same issue.....did you manage to fix it?  I had a new router recently and maybe this has caused it...?

[Keglington]

No fix yet....!