Broadband settings on Mysky app

[Chris11521]

I had Ultrafast broadband installed and activated yesterday

but how do I access the Sky Wifi Max hub settings?

The web site says to go to the My Sky app, go to broadband, click on product settings and it will be there

unfortunately, All I have is Broadband Shield, Internet Security and Talk Shield

Talk Shield just comes up with an error so I don't know what this is

There are no options for the hub

I have logged out and reinstalled the app and also logged in using a desktop PC instead of the app but the WiFi max hub doesn't appear on my account.

I particularly wanted this hub to set up Parental Controls to stop my daughter using her PC at silly hours of the night but if this isn't an option with this router are there any alternatives that people can suggest?

thank you

[Highlinder]

@Chris11521  If these settings have not appeared in the product settings by the end of the day. You have tried what would have been suggested on the forum to give Sky a call and get them to nudge the backend network team to enable this for you.

[cookiemonsteruk]

@Chris11521 

It can take 24-48 hours for the sky max settings appear

In the meantime try logging out of the my sky app and uninstall. Then re install

[Highlinder]

@cookiemonsteruk  I did note that @Chris11521  had already uninstalled and re-installed the app in the orginal post.

[cookiemonsteruk]

@Highlinder 

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@Highlinder wrote:

@cookiemonsteruk  I did note that @Chris11521  had already uninstalled and re-installed the app in the orginal post.

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Oops 👍