Broadband service total loss of service for almost a week! the engineer hasn't come yet!

[Dayan]

I have reported that my broadband stop working almost a week ago, I called customer service, they told me someone will come within 1-2 business days, this was 6 days ago! and no one has fixed this problem yet. I work from home and this is really a big damage in my daily activities. How can I complaint and be able to talk to customer service again? all the time I am calling they have my number registered and the automated call is set to reply customers with a case opened and never let me pass the call to speak to a human assisstant. It's a shame I am not able to cancel my service just yet but I will definitely when the time comes. 

[Daniel0210]

@Dayan 

Openreach may be working on it remotely. wfh doesn't afford you any priority for a fix I'm afraid. 

[cookiemonsteruk]

@Dayan 

In instances were the fault is underground or openreach require specialist equipment it can be up to 4 weeks . However the 2 days still apply

https://www.sky.com/help/articles/auto-compensation

[TimmyBGood]

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@Dayan wrote:

I called customer service, they told me someone will come within 1-2 business days

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2 business days starting the next business day morning is the Openreach target time to fix for domestic broadband faults: they report to Ofcom that they meet this target about 85% of the time.