Broadband router randomly reboots

[rallyfan1986]

My router randomly reboots, usually around twice per day, with no set pattern. All the lights turn off, then turn on, orange at first then going green. Sky customer services suggested resetting the router using the small button on the back. This didn't help. I have a lot of my devices connected via cable, so I have disconnected these, but the problem still occurs. Is it possible to buy a new router? As it is a few years old now. Or can anyone suggest a way to fix it? Thanks,

[Chrisee]

@rallyfan1986 if the hub is randonly rebooting and it isnt being caused by a poor power connection Sky normally will swap it out. I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @rallyfan1986 to chat.

[rallyfan1986]

The router has been repalced however the problem still exists. The router lights will go off, with just the first light being solid red, the other lights will then turn on (green).

The internet is offline for around 2 minutes until the lights are back on, there is no issues with the internet other than these drops

[rallyfan1986]

Following up on this, I am still seeing the same issues.

The internet will drop out with only the first light lit up red, this will then go green, with the other lights going orange and eventually turning green after a few minutes

[rallyfan1986]

Further following up on this, the problem still persists, with dropouts on:

21/05/24 09:10

21/05/24 10:00

22/05/24 09:29

25/05/24 07:38

28/05/24 09:20

28/05/24 12:06

27/05/24 07:02

05/06/24 11:01

07/06/24 09:45

[T1bbo]

Did you ever get this sorted as I have the same issue, thanks

[rallyfan1986]

Yes, it ended up fixing itself. All I can guess is sky identified an issue at their side and fixed it

[Sunny_Sky]

hi @Chrisee I am also facing the same issue, my router disconnects around 2 times each day and then kind of reboots which nearly takes 2 minutes before devices reconnect. I have tried the tricks like rebooting, resetting the router, used a different switch but nothing seems to be working.