Broadband router appears to randomly reboot multiple times a day.

[GForsyth]

For the past week my router appears to randomly reboot. Restarts at random times, up to 4 times in a day. I have ran diags through the app which seems to think everything is OK. I have disconnected my smart bulbs and smart switches which has made no difference. I have even moved the router power supply away from my surge protected mains strip and plugged directly in to a standard 13A wall socket. This also made no difference. Router stats hopefully attached. If you can provide some assistance then that would be great as this is becoming very frustrating.    Regards    Graeme

Router Statistics
System Up Time: 01:05:56
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN MER 1245942 2460237 0 201404 6689516 01:03:47
LAN Up 790718 376695 0 6801843 176049 01:05:56
WLAN (2.4 GHz) Up 118242 76274 0 23783 6464 01:04:40
WLAN (5 GHz) Up 313381 296048 0 419513 45003 01:04:03
Broadband Link Downstream Upstream
Connection Speed 80000 kbps 20000 kbps
Line Attenuation D1(10.1 dB) , D2(23.0 dB) , D3(35.2 dB) U0(2.9 dB) , U1(16.9 dB) , U2(26.2 dB)
Noise Margin 6.5 dB 9.9 dB

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[mae-3]

@GForsyth 

When the router is rebooting, and often it has a fault and will need to be replaced, you will need to contact Sky on 150 for a replacement Sky Hub.

[Chrisee]

@GForsyth given Sky's phone lines are incredibly busy I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[GForsyth]

Many thanks for your help. An on-line chat is much more preferrable to a looooooong phone call. 

Regards     Graeme

[Lisa-P1987]

Thanks for escalating this. We’ve sent @GForsyth an invite to chat.