My internet has been going on and off since 22/11. When it is connected, it is very slow (5mbps).
I went through all the required steps in troubleshooting the process online, but finally rang up to speak to Sky on 24/11. I was told that someone would be with me on 25/11, before 6PM.
Took the day off work to allow me to be there when someone from Sky arrived, but nobody did. Didn't receive any communication from Sky either.
I rang up to speak with Sky today, and they appeared to be totally clueless as to what was happening with the issue. They weren't sure if a visit was planned to the house or whether it would be fixed elsewhere. I assume they communicate with Openreach during this process, but there appeared to be zero information on my actual problem. I was told that the only solution was now to wait until Monday, when perhaps someone might be in touch.
I recently switched from BT internet to Sky and am now massively regretting the decision. The lack of any kind of dialogue is infuriating. Sky seem as clueless as myself. I've been without internet for multiple days, and will now be without it all weekend. The best case scenario is that this gets looked at on Monday and resolved later in the week. I expected better when switching providers.
Has anyone experienced similar problems? I'm aware that the only circumstances in which I can terminate my contract free of charge is if this lasts more than 30 days, which I suppose isn't that unlikely.
