9

Discussion topic: Broadband problems and no Fibre broadband available

Reply
This message was authored by Irid This message was authored by: Irid

Broadband problems and no Fibre broadband available

Hi, My current broadband isn't adequate- weak signal except when close to the server, drops out regularly and tv buffers. I am moving to Sky as the call centre says that their TV option will reduce the load on the broadband , resulting in better internet performance. The sky TV guy came to fit a Q box today, but couldn't as i dont have a satellite dish (does anyone have a satellite dish nowadays ?) My broadband is being switched to Sky in 2 days time. The basic problem is that i have an old ADSL cable supply with no option to change to fibre. So won't this be the same poor broadband as my current provider?

Best Answers
This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: Broadband problems and no Fibre broadband available

Posted by a Superuser, not a Sky employee. Find out more

@Irid  Going by the screenshots you can get superfast broadband and this is much faster than ADSL.



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

View this Answer within the discussion

Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband problems and no Fibre broadband available

Posted by a Superuser, not a Sky employee. Find out more

@Irid  Can you please fill in the form in the link below and post a screenshot after you have submitted the form. Making sure not to include the private information in the top-left corner please.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Broadband problems and no Fibre broadband available

Posted by a Superuser, not a Sky employee. Find out more

@Irid wrote:
 The basic problem is that i have an old ADSL cable supply with no option to change to fibre. So won't this be the same poor broadband as my current provider?

If ADSL is the only service available at the address then yes, broadband from any ISP can only be equally poor.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Broadband problems and no Fibre broadband available

Posted by a Superuser, not a Sky employee. Find out more

@Irid wrote:
The sky TV guy came to fit a Q box today, but couldn't as i dont have a satellite dish (does anyone have a satellite dish nowadays ?) 

Some tens of millions of properties in the UK have had satellite dishes installed over the past three decades: Sky access online through the Glass/Stream platform has been around for less than three years.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Irid
Topic Author
This message was authored by Irid This message was authored by: Irid

Re: Broadband problems and no Fibre broadband available

Hi Highlinder

 

I have taken two screenshots. How do i attach them to this post? Apologies if this is a dumb question

Irid
Topic Author
This message was authored by Irid This message was authored by: Irid

Re: Broadband problems and no Fibre broadband available

  • 1000006123.jpg

Irid
Topic Author
This message was authored by Irid This message was authored by: Irid

Re: Broadband problems and no Fibre broadband available

1000006122.jpg

This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: Broadband problems and no Fibre broadband available

Posted by a Superuser, not a Sky employee. Find out more

@Irid  Going by the screenshots you can get superfast broadband and this is much faster than ADSL.



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Irid
Topic Author
This message was authored by Irid This message was authored by: Irid

Re: Broadband problems and no Fibre broadband available

Many thanks. Thats very helpful

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Broadband problems and no Fibre broadband available

Posted by a Superuser, not a Sky employee. Find out more

@Irid 

 

And the predicted speed is close to the maximum for the technology (80/20Mbs) which suggests the fibre cabinet is within a few hundred metres of the address.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion