Broadband poor to hub

[Luigimum]

Hi, my broadband has been slow and glass tv will only stream on standard. My son says he struggles with gaming and it is not better than it was before upgrading to fibre optic. I notice there is a 100mb guarantee which we are not getting 

[Mr+Flibbles+86]

Hi there @Luigimum , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147