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Discussion topic: Broadband outage in the Derby area 28 Aug 24

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Jamie23
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Re: No internet

‎28 Aug 2024 01:10 AM

I believe the call centers are closed until morning . 

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Libby
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Re: No internet

‎28 Aug 2024 01:11 AM

Youtube on my phone it is 😞

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lucy132
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Re: No internet

‎28 Aug 2024 01:12 AM

Hi, 

Just done this and still coming up that everything is fine!

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cookiemonsteruk
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Re: App saying everything ok but we have not internet or WiFi in Belper

‎28 Aug 2024 01:14 AM

Posted by a Superuser, not a Sky employee. Find out more

@JonniSilverback 

 

Unfortunately there is an issue in the wider Derby area.  If its not up in the morning you would need to call sky

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Fedupofskywifi
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Re: No internet

‎28 Aug 2024 01:19 AM

Mine is the same - drops out several times a day but usually back within a few minutes. We once lost internet for several days but the service checker never recognised any errors! Went off about half an hour ago, reset router but still nothing. Hope it's back up and running by the time my 12 year old get out of bed otherwise life won't be worth living. I'm on the Dorset coast.

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Littleblue
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Re: No internet in Derby but app says everything ok???

‎28 Aug 2024 01:24 AM

Orange lights on BB! Says no problem!!? Also Derby
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Zansari123
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Re: No internet in Derby but app says everything ok???

‎28 Aug 2024 01:25 AM

Same here in oakwood ...

Connected but without Internet.

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DonnaColley80
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No internet

‎28 Aug 2024 01:25 AM

No internet service even though checks say everything is ok

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Aimee341
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Re: No internet

‎28 Aug 2024 01:26 AM

I've got one with adhd doesn't sleep n is currently in melt down mode cuz Internet isn't working n won't go sleep without tv on in for a long night
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Bale42
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No Internet

‎28 Aug 2024 01:41 AM

Hello. We've got no Internet. We have followed all the instructions but it's still not working. Please help.
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Aimee341
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Re: No internet

‎28 Aug 2024 01:42 AM

App is now acknowledging the outage and saying engineers need to come out
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GD1
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Re: No Internet

‎28 Aug 2024 01:43 AM

Posted by a Superuser, not a Sky employee. Find out more

@Bale42  Are you in the Derby area?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Bale42
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Re: No Internet

‎28 Aug 2024 01:45 AM

@GD1, yes. In Chadd
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GD1
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Re: No Internet

‎28 Aug 2024 01:47 AM - last edited: ‎28 Aug 2024 01:48 AM

Posted by a Superuser, not a Sky employee. Find out more

@Bale42  Post merged with existing thread regarding outage in the Derby area.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Candyhancock
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Re: why no numbers for support

‎28 Aug 2024 01:50 AM

I'm having trouble with my Internet and nothing is working I need some help with it

 

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