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Discussion topic: Broadband outage in the Derby area 28 Aug 24

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This message was authored by Jamie23 This message was authored by: Jamie23

Re: No internet

I believe the call centers are closed until morning . 

This message was authored by Libby This message was authored by: Libby

Re: No internet

Youtube on my phone it is 😞

This message was authored by lucy132 This message was authored by: lucy132

Re: No internet

Hi, 

Just done this and still coming up that everything is fine!

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: App saying everything ok but we have not internet or WiFi in Belper

Posted by a Superuser, not a Sky employee. Find out more

@JonniSilverback 

 

Unfortunately there is an issue in the wider Derby area.  If its not up in the morning you would need to call sky

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by Fedupofskywifi This message was authored by: Fedupofskywifi

Re: No internet

Mine is the same - drops out several times a day but usually back within a few minutes. We once lost internet for several days but the service checker never recognised any errors! Went off about half an hour ago, reset router but still nothing. Hope it's back up and running by the time my 12 year old get out of bed otherwise life won't be worth living. I'm on the Dorset coast.

This message was authored by Littleblue This message was authored by: Littleblue

Re: No internet in Derby but app says everything ok???

Orange lights on BB! Says no problem!!? Also Derby
This message was authored by Zansari123 This message was authored by: Zansari123

Re: No internet in Derby but app says everything ok???

Same here in oakwood ...

Connected but without Internet.

This message was authored by DonnaColley80 This message was authored by: DonnaColley80

No internet

No internet service even though checks say everything is ok

This message was authored by Aimee341 This message was authored by: Aimee341

Re: No internet

I've got one with adhd doesn't sleep n is currently in melt down mode cuz Internet isn't working n won't go sleep without tv on in for a long night
This message was authored by Bale42 This message was authored by: Bale42

No Internet

Hello. We've got no Internet. We have followed all the instructions but it's still not working. Please help.
This message was authored by Aimee341 This message was authored by: Aimee341

Re: No internet

App is now acknowledging the outage and saying engineers need to come out
GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@Bale42  Are you in the Derby area?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Bale42 This message was authored by: Bale42

Re: No Internet

@GD1, yes. In Chadd
GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@Bale42  Post merged with existing thread regarding outage in the Derby area.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Candyhancock This message was authored by: Candyhancock

Re: why no numbers for support

I'm having trouble with my Internet and nothing is working I need some help with it

 

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