63

Discussion topic: Broadband outage in the Derby area 28 Aug 24

Reply
This message was authored by GD1 This message was authored by: GD1

Broadband outage in the Derby area 28 Aug 24

Posted by a Superuser, not a Sky employee. Find out more

Thread created with relevant title

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.



Best Answers
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: App saying everything ok but we have not internet or WiFi in Belper

Posted by a Superuser, not a Sky employee. Find out more

@JonniSilverback 

 

Unfortunately there is an issue in the wider Derby area.  If its not up in the morning you would need to call sky

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

View this Answer within the discussion

Reply

All Replies

This message was authored by Sev7 This message was authored by: Sev7

No internet

Hi I have no internet but the test say it all fine when it Is not !!

This message was authored by Jessie911 This message was authored by: Jessie911

No internet

The Internet is off but when I do a service check it says all is working it isn't
This message was authored by Sayalee This message was authored by: Sayalee

Re: No internet

Same here, no internet!
This message was authored by Ruth45 This message was authored by: Ruth45

Re: No internet

Exactly the same here no Internet but yet saying there is !
This message was authored by Kabir3 This message was authored by: Kabir3

Re: No internet

I have the same issue. 
The internet was flashing amber now it's off completely. 

This message was authored by Leia-xo This message was authored by: Leia-xo

Re: No internet

Same! 😡

This message was authored by Aslan67 This message was authored by: Aslan67

Re: No internet

Same here - went off about 15 minutes ago. The test says it's all fine but no internet - light is orange.

This message was authored by Salva This message was authored by: Salva

Re: No internet

Same here, when I check my internet connection via the app everything seems good. Confused 

This message was authored by Abbygail This message was authored by: Abbygail

Internet

My Internet test says it's good but I have 2 orange lights on the broadband box
This message was authored by lucy132 This message was authored by: lucy132

Re: No internet

Same here! I have followed the diagnostics instructions twice and restarted hub but it's just off! 

This message was authored by di.z This message was authored by: di.z

No internet

I have no Internet colour is orange 

 

This message was authored by Aimee341 This message was authored by: Aimee341

Re: No internet

Same here says its all okay but it's not
This message was authored by lucy132 This message was authored by: lucy132

Re: No internet

Must be an issue with sky!

This message was authored by Aimee341 This message was authored by: Aimee341

No internet

Internet not working but when I run test says it's all okay. It is not working though
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion