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This discussion topic has been answered Discussion topic: Broadband outage in the Derby area 28 Aug 24

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Avatar for Jamie23
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Message posted on ‎28 Aug 2024 01:10 AM

Re: No internet

I believe the call centers are closed until morning . 

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Message posted on ‎28 Aug 2024 01:11 AM

Re: No internet

Youtube on my phone it is 😞

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Message posted on ‎28 Aug 2024 01:12 AM

Re: No internet

Hi, 

Just done this and still coming up that everything is fine!

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Message posted on ‎28 Aug 2024 01:14 AM

Re: App saying everything ok but we have not internet or WiFi in Belper

Posted by a Superuser, not a Sky employee. Find out more

@JonniSilverback 

 

Unfortunately there is an issue in the wider Derby area.  If its not up in the morning you would need to call sky

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Message posted on ‎28 Aug 2024 01:19 AM

Re: No internet

Mine is the same - drops out several times a day but usually back within a few minutes. We once lost internet for several days but the service checker never recognised any errors! Went off about half an hour ago, reset router but still nothing. Hope it's back up and running by the time my 12 year old get out of bed otherwise life won't be worth living. I'm on the Dorset coast.

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Message posted on ‎28 Aug 2024 01:24 AM

Re: No internet in Derby but app says everything ok???

Orange lights on BB! Says no problem!!? Also Derby
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Message posted on ‎28 Aug 2024 01:25 AM

Re: No internet in Derby but app says everything ok???

Same here in oakwood ...

Connected but without Internet.

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Message posted on ‎28 Aug 2024 01:25 AM

No internet

No internet service even though checks say everything is ok

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Message posted on ‎28 Aug 2024 01:26 AM

Re: No internet

I've got one with adhd doesn't sleep n is currently in melt down mode cuz Internet isn't working n won't go sleep without tv on in for a long night
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Message posted on ‎28 Aug 2024 01:41 AM

No Internet

Hello. We've got no Internet. We have followed all the instructions but it's still not working. Please help.
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Message posted on ‎28 Aug 2024 01:42 AM

Re: No internet

App is now acknowledging the outage and saying engineers need to come out
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Message posted on ‎28 Aug 2024 01:43 AM

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@Bale42  Are you in the Derby area?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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Message posted on ‎28 Aug 2024 01:45 AM

Re: No Internet

@GD1, yes. In Chadd
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Message posted on ‎28 Aug 2024 01:47 AM - last edited: ‎28 Aug 2024 01:48 AM

Re: No Internet

Posted by a Superuser, not a Sky employee. Find out more

@Bale42  Post merged with existing thread regarding outage in the Derby area.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎28 Aug 2024 01:50 AM

Re: why no numbers for support

I'm having trouble with my Internet and nothing is working I need some help with it

 

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