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This discussion topic has been answered Discussion topic: Broadband outage in the Derby area 28 Aug 24

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎28 Aug 2024 01:58 AM

Broadband outage in the Derby area 28 Aug 24

Posted by a Superuser, not a Sky employee. Find out more

Thread created with relevant title

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: cookiemonsteruk Answer

Message posted on ‎28 Aug 2024 01:14 AM

Re: App saying everything ok but we have not internet or WiFi in Belper

Posted by a Superuser, not a Sky employee. Find out more

@JonniSilverback 

 

Unfortunately there is an issue in the wider Derby area.  If its not up in the morning you would need to call sky

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: Sev7

Message posted on ‎28 Aug 2024 12:22 AM

No internet

Hi I have no internet but the test say it all fine when it Is not !!

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Message posted on ‎28 Aug 2024 12:25 AM

No internet

The Internet is off but when I do a service check it says all is working it isn't
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Message posted on ‎28 Aug 2024 12:27 AM

Re: No internet

Same here, no internet!
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Message posted on ‎28 Aug 2024 12:31 AM

Re: No internet

Exactly the same here no Internet but yet saying there is !
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Message posted on ‎28 Aug 2024 12:32 AM

Re: No internet

I have the same issue. 
The internet was flashing amber now it's off completely. 

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Message posted on ‎28 Aug 2024 12:33 AM

Re: No internet

Same! 😡

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This message was authored by: Aslan67

Message posted on ‎28 Aug 2024 12:37 AM

Re: No internet

Same here - went off about 15 minutes ago. The test says it's all fine but no internet - light is orange.

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Message posted on ‎28 Aug 2024 12:37 AM

Re: No internet

Same here, when I check my internet connection via the app everything seems good. Confused 

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This message was authored by: Abbygail

Message posted on ‎28 Aug 2024 12:38 AM

Internet

My Internet test says it's good but I have 2 orange lights on the broadband box
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Message posted on ‎28 Aug 2024 12:39 AM

Re: No internet

Same here! I have followed the diagnostics instructions twice and restarted hub but it's just off! 

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Message posted on ‎28 Aug 2024 12:40 AM

No internet

I have no Internet colour is orange 

 

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Message posted on ‎28 Aug 2024 12:42 AM

Re: No internet

Same here says its all okay but it's not
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This message was authored by: lucy132

Message posted on ‎28 Aug 2024 12:42 AM

Re: No internet

Must be an issue with sky!

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This message was authored by: Aimee341

Message posted on ‎28 Aug 2024 12:44 AM

No internet

Internet not working but when I run test says it's all okay. It is not working though
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