Broadband outage in Farnham, Surrey since Thursday 23/10 in the evening. Anyone else affected

[Sophei1]

Is anyone else affected by this outage or know anything about it, what caused it and when it is likely to be resolved?
Sky told us it would be sorted within 48h and 72h on we're still connection-less. 

[TimmyBGood]

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@Sophei1 wrote:

Sky told us it would be sorted within 48h 

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Unfortunately that's a reference to the two working day Openreach target for domestic broadband fault resolution (so doesn't count yesterday or today) rather than any kind of promise.

Openreach reports to Ofcom that they meet this target for around 85% of faults.

Realistically an issue reported by a customer to an ISP late on Thursday doesn't hit an Openreach work queue until Friday and may well not be on a local engineer list before Monday morning.

[Sophei1]

Thanks Timmy.  This is enlightening and thereby helpful.

Would you happen to know on what number one can reach a helpful member of Sky staff who can answer this type of query and give updates on Outreach's progress 

[Daniel0210]

@Sophei1 

If it's working call Sky via your Sky Talk landline by dialling 150 free although imdoubt they'll be able to tell you more.

[Sophei1]

Thank you @Daniel0210