Broadband outage 5th january

[Fayhoy]

When will this be resolved 

[caesarome]

@Fayhoy 

As customers here we can't answer that so the first thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Fayhoy]

There is a outage that's why im

asking when will it be resolved? No internet for 2 days now!

[TimmyBGood]

@Fayhoy

No-one here can tell you that.  Hardware swap-out can take a few hours, but cabinet repair, pole replacement or digging might be days or even weeks.

The Openreach target time for an individual domestic repair is two working days starting the next working day morning after the fault is logged by an ISP.

[Adam_]

Same here. How are we supposed to know how to plan remote work? Do Sky offer anything in the meantime? 

[Fayhoy]

The outage is fixed but my WiFi is still off I've called up someone did something it worked for 5 mins, then it's gone off now I said to him what have you done it's not even on at all now it's not even showing light on  on the box 🤦‍♀️

[Adam_]

Similar here. Text saying outage fixed but no changes to personal broadband. 

[TimmyBGood]

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@Adam_ wrote:

 Do Sky offer anything in the meantime? 

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Only a cellular data increase for Broadband Boost customers if they also have a Sky Mobile account.