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Discussion topic: Broadband outage 28/10

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This message was authored by J+Shead This message was authored by: J+Shead

Broadband outage 28/10

Is there an outage in Benfleet Essex area trying get a straight forward answer is impossible


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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Broadband outage 28/10

Posted by a Superuser, not a Sky employee. Find out more

@J+Shead there is a simple automated way to check more than whether there is a known outage simply run the connection test in the My Sky app which works over a mobile connection. It will tell you if Sky are aware of an issue affecting your line it is far more accurate than the status page. The problem is small local issues simply dont get reported to Sky  If the line is working the test can check for faults, book engineers and give you a useful ,history report.. 

 

Sky will check your line every 24 hours if you buy their Broadband Boost bundle at £5 oer month see https://www.sky.com/help/articles/broadband-boost?DCMP=emc-skycom:na_boost

 

There are services from other ISPs that are more pro-active but they cost considerably more and in general designed for business use rather than the domestic service you are buying from Sky.

The one thing nobody can accurately able to predict is how long an outage will last. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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J+Shead
Topic Author
This message was authored by J+Shead This message was authored by: J+Shead

Re: Broadband outage 28/10

Why isn't there a simple toolkit that can confirm an outage in your area

how long it's been out for

expected eta to be resolved

or even notification by text that there is an outage 

 

it's not difficult !!!!!

This message was authored by GD1 This message was authored by: GD1

Re: Broadband outage 28/10

Posted by a Superuser, not a Sky employee. Find out more

@J+Shead  As we are all customer s here like you we won't  have any specific information regarding outages.  Is anything showing here?  https://istheservicedown.co.uk/status/sky

 

Have you checked this page also?  https://www.sky.com/help/servicestatus

 

It's possible there could be maintenance, if not you'll need to log a fault with Sky when the open.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


J+Shead
Topic Author
This message was authored by J+Shead This message was authored by: J+Shead

Re: Broadband outage 28/10

Easy tactic for sky to just deflect you to its user community 

This message was authored by Martin+JMJ This message was authored by: Martin+JMJ

Re: Broadband outage 28/10

I'm in Benfleet and also have no broadband this morning. 

This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: Broadband outage 28/10

Posted by a Superuser, not a Sky employee. Find out more

@J+Shead there is a simple automated way to check more than whether there is a known outage simply run the connection test in the My Sky app which works over a mobile connection. It will tell you if Sky are aware of an issue affecting your line it is far more accurate than the status page. The problem is small local issues simply dont get reported to Sky  If the line is working the test can check for faults, book engineers and give you a useful ,history report.. 

 

Sky will check your line every 24 hours if you buy their Broadband Boost bundle at £5 oer month see https://www.sky.com/help/articles/broadband-boost?DCMP=emc-skycom:na_boost

 

There are services from other ISPs that are more pro-active but they cost considerably more and in general designed for business use rather than the domestic service you are buying from Sky.

The one thing nobody can accurately able to predict is how long an outage will last. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
J+Shead
Topic Author
This message was authored by J+Shead This message was authored by: J+Shead

Re: Broadband outage 28/10

You been having Wi-Fi issues all week by any chance as well ?

J+Shead
Topic Author
This message was authored by J+Shead This message was authored by: J+Shead

Re: Broadband outage 28/10

Thanks went through that for what it is worth offered to book me an engineer for 2 weeks time !

just need some transparency as it may not be worth me booking an engineer at all

This message was authored by janeyb069 This message was authored by: janeyb069

Re: Broadband outage 28/10

Woke up to no BB in Corringham, no idea when it went down, apparently aware of outage... no idea how long it's been down or when it will be back up & working!!!  I noticed major outage up North (with Sky) yesterday!!

just hope it's not too long!! 😱😱😥😥

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