Broadband online check ok, but VCs still not possible.

[Laureni0801]

I've checked my broadband online, & all appears ok.  Yet, all VCs that I join are patchy, loss of signal, video freezing, etc.  Any advice for further checks to see what's going on?

[jamesn123]

Hi @Laureni0801 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

[Laureni0801]

Thanks @jamesn123, but I can't log in via the maintenance tab.  I'm shown an error msg - 'Your connection to this site is not private'.  Followed by a 401 unauthorised error.

[jamesn123]

@Laureni0801 

Make sure your not using Safari/An Apple device

[Laureni0801]

Hi @jamesn123 - thanks for the tip.  Did the copy & paste work?

[jamesn123]

@Laureni0801 

Not sure what you mean sorry. I do not see any screenshot or copy & paste?

[Laureni0801]

Hi @jamesn123

I'll try again:

Router Statistics

System Up Time: 153:15:45

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 45442218 95532291 0 804071 2271868 11:28:47 LAN Up 3650959 583999 0 12152 1865 153:15:46 WLAN (2.4 GHz) Up 16640622 3385667 0 98721 2970 153:13:51 WLAN (5 GHz) Up 178862853 48734133 0 0 0 153:13:51

---

Broadband Link Downstream Upstream Connection Speed 549900 kbps 75000 kbps

[jamesn123]

Hi @Laureni0801 

Nothing looks majorly wrong with your stats, the WAN uptime is a bit low but in terms of poor service quality there is nothing that suggests this should be happening so I suspect your problem is WiFi interference. 

Have you looked at Sky's WiFi troubleshooting guide?

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub