02 May 2024 12:28 PM
I've checked my broadband online, & all appears ok. Yet, all VCs that I join are patchy, loss of signal, video freezing, etc. Any advice for further checks to see what's going on?
02 May 2024 12:36 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Laureni0801 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...
02 May 2024 01:10 PM
Thanks @jamesn123, but I can't log in via the maintenance tab. I'm shown an error msg - 'Your connection to this site is not private'. Followed by a 401 unauthorised error.
02 May 2024 01:14 PM
Posted by a Superuser, not a Sky employee. Find out moreMake sure your not using Safari/An Apple device
02 May 2024 01:15 PM
Hi @jamesn123 - thanks for the tip. Did the copy & paste work?
02 May 2024 01:18 PM
Posted by a Superuser, not a Sky employee. Find out moreNot sure what you mean sorry. I do not see any screenshot or copy & paste?
02 May 2024 01:29 PM
Hi @jamesn123
I'll try again:
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 45442218 95532291 0 804071 2271868 11:28:47 LAN Up 3650959 583999 0 12152 1865 153:15:46 WLAN (2.4 GHz) Up 16640622 3385667 0 98721 2970 153:13:51 WLAN (5 GHz) Up 178862853 48734133 0 0 0 153:13:51
07 May 2024 11:45 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @Laureni0801
Nothing looks majorly wrong with your stats, the WAN uptime is a bit low but in terms of poor service quality there is nothing that suggests this should be happening so I suspect your problem is WiFi interference.
Have you looked at Sky's WiFi troubleshooting guide?
https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
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