Used the broadband checker on the app and it's showing everything as good, this is clearly not the cas3, none of our phones are connected, none of the tvs are connected, How is it showing as good when nothing is working?
Posted by a Superuser, not a Sky employee. Find out more
@Churchyboy24 If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker (This should determine if there's an identified fault affecting multiple households)
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
In addition~
▪️ Any engineer visit that’s required is still likely to be delayed due to the disruption from the recent storms.
▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
