Same problem here. Checker says all OK but no WiFi devices connected. There are devices connected, I can log into the hub and it is saying broadband is disconnected and showing several devices connected. But not talking to the outside world. So how can the checker know what's happening on the hub? It can't and its giving false info!
Posted by a Superuser, not a Sky employee. Find out more
Not sure it would apply at a weekend but when there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.
Otherwise you can use this link to check to see if there are any broadband issues or outages nearby. https://www.sky.com/servicechecker This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour or so later).
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
wfh: Remember Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
