10 Sep 2024 02:25 PM
Amazing service 😄 Lines closed and robolady is useless and not a single hint they have any issues:D
After manually changing IPV4 DNS in windows settings to 8.8.8.8 with 1.1.1.1 as an alternative I can use my PC. It's not an ideal fix, and certainly not recommended, but I can use my PC. I tried to find that option in SKY hub, but it seems the setting is hidden.
At this point, I am not sure if the information about the issues making it to the engineers who are able to solve this. Thanks to the amazing CS.
10 Sep 2024 02:28 PM
@just_frank thanks will try that and see it if works
10 Sep 2024 02:30 PM
I'm also in SY13 area and have had no internet connection since 6am.
Attempted to call sky this afternoon with no success!
All tests report no problems with connectivity and all lights remain green.
4G is a challenge in this area!
10 Sep 2024 02:35 PM
Posted by a Superuser, not a Sky employee. Find out more
@ZELDA92 wrote:
No Internet all day also reliant on it for work so want to complain
No isp can guarantee uninterrupted coverage. Outages happen, wires break, cabinets get hit by vehicles etc. Working from home does not provide a faster resolution as Sky Broadband (as being discussed here) is a domestic service.
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation
If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).
10 Sep 2024 03:20 PM
No broadband since 6am now 15.00 all day! Sky sayno problem. Anyone else suffering?
10 Sep 2024 03:25 PM
Posted by a Superuser, not a Sky employee. Find out more
Moved your post here with other outages in the area
10 Sep 2024 04:02 PM
@Daniel0210 thanks they propose an engineer to come out on 20th of September that will be 10 days. Will be claiming also if it's a whole area and sky can't detect problems then surely the system is pointless
10 Sep 2024 04:05 PM - last edited: 10 Sep 2024 04:08 PM
Posted by a Superuser, not a Sky employee. Find out moreIf, as we suspect, the outage is more widespread than a couple of houses, I would hope that Openreach are already on the case. An added problem is when they need to dig up a road/pavement as they have to seek authority from the local council first which prolongs the process.
10 Sep 2024 04:09 PM
Following a productive call to Sky and all of the usual un plug and re plug routine a call to Open reach by the customer service advisor has resulted in a successful internet connection.
Hopefully it resolves the issue for others too.
10 Sep 2024 04:13 PM
10 Sep 2024 04:46 PM
@JKat what did they get you to do to resolve are you also in the SY postcode
10 Sep 2024 05:37 PM
How are we supposed to get this fixed when Sky can't detect any problems?! It means I can't report an outage and they think everything is ok.
Sending a new router isn't going to solve it, since the issue is clearly an area based one looking on here.
Has anyone's come back on? I've restarted the router within the last five minutes and still three green lights but no internet whatsoever.
Sky, this really isn't good enough.
10 Sep 2024 05:40 PM
Have you had any success?
Still completely out here, despite the line checker saying everything is ok.
10 Sep 2024 05:58 PM
Sy4 been out all day green lights no connection.. can not get to speak to anyone all seem to be robots
10 Sep 2024 06:12 PM
Posted by a Superuser, not a Sky employee. Find out more@Tdod
You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.
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