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Discussion topic: Broadband not working sy13 been out all day

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This message was authored by Graham+hb This message was authored by: Graham+hb

Broadband not working sy13 been out all day

Broadband not working,been out all day. Tried all the recommendations and still not working. Sy13 area

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Broadband not working sy13 been out all day

Posted by a Superuser, not a Sky employee. Find out more

@Graham+hb 

There was a larger than normal outage yesterday morning covering various parts of the country which might include you which has been discussed here

https://helpforum.sky.com/t5/Broadband/Broadband-Outage-amp-Service-Checker-Under-Maintenance/td-p/4...

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Graham+hb
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This message was authored by Graham+hb This message was authored by: Graham+hb

Sky broadband out again in sy13 area.

Broadband out again in sy13 area any work being done in this area?

Graham+hb
Topic Author
This message was authored by Graham+hb This message was authored by: Graham+hb

Sky outage again sy13 area

Hi is everyone's sky out in sy13 area?

 

This message was authored by AC89 This message was authored by: AC89

Re: Broadband not working sy13 been out all day

Yes mine is not working either in SY13. 

Done a broadband test through sky and they say no issues and everything working fine. All lights are green in router too. But there is no internet connection on any devices. 

Does yours also say no issues? 

Graham+hb
Topic Author
This message was authored by Graham+hb This message was authored by: Graham+hb

Re: Broadband not working sy13 been out all day

Yes done all the usual things,and it says everything is fine. Spoke to them Friday because it was out and they said it could be the router,had a new router on sat by which time broadband come back on. Put the new one in sat night,all OK until today.

This message was authored by just_frank This message was authored by: just_frank

SY13 DNS issues.

Hi,

 

Since 8am Whitchurch can't connect to internet and app is not picking up on the error. DNS error after restarting the hub. 

This message was authored by AC89 This message was authored by: AC89

Re: SY13 DNS issues.

Have you called sky to inform them of this issue? 

I phoned them and, just as with the online test check etc, they could t find an issue. So they proposed sending an engineer out on 18th September. I love how they think 8 days without internet is acceptable.

 

I said I needed it fixing sooner so they're sending out a new router. 

However, looking on this forum, it seems a few in the Whitchurch area are having issues? I am SY13. Tests say all is ok, and router has three green lights. But I've got no internet whatsoever. 

Im hoping the more people who call and say they have an issue in this area, the more likely they'll be to investigate further. Clearly an issue somewhere along the lines away from our homes. 

 

 

This message was authored by just_frank This message was authored by: just_frank

Re: Broadband not working sy13 been out all day

I didn't call yet as the issue is with their router/switch so it should be picked up by them fairly quickly, and I not gonna lie, contacting any ISP in UK these days is roughly as enjoyable as cancer treatment and roughly same effective. Took me an hour just to find a working number.

 

But I will in 20 mins.

 

Thanks for quick reply.

This message was authored by Ollie-Cowley This message was authored by: Ollie-Cowley

SY13 Area WiFi saying connected but does not work

I've been awake since early in the morning and have tried everything I know on how to fix the issue. But it still says connected but do not have internet access. I'm very confused. Can someone help?

This message was authored by Phil+JB This message was authored by: Phil+JB

Re: SY13 Area WiFi saying connected but does not work

Same here in SY14

This message was authored by jamesn123 This message was authored by: jamesn123

Re: SY13 Area WiFi saying connected but does not work

Posted by a Superuser, not a Sky employee. Find out more

@Ollie-Cowley 

Seems there is an outage in the SY area.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by Phil+JB This message was authored by: Phil+JB

Re: SY13 Area WiFi saying connected but does not work

Thanks, is that confirmed? Check status and apparently everything ok

This message was authored by Phil+JB This message was authored by: Phil+JB

Re: Broadband not working sy13 been out all day

Just tried phoning and their lines are currently closed whilst they deliver essential training!

This message was authored by ZELDA92 This message was authored by: ZELDA92

Re: Broadband not working sy13 been out all day

Does anyone has a decent number for them also in the SY postcode up by the high school in whitchurch. 

No Internet all day also reliant on it for work so want to complain 

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