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Discussion topic: Broadband not working since paid bill

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Marrrryann
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Broadband not working since paid bill

‎29 Jan 2024 03:16 PM

I got my account switched back on but no internet tried everything  and still not working 

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Daniel0210
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Re: Broadband not working since paid bill

‎29 Jan 2024 03:22 PM

Posted by a Superuser, not a Sky employee. Find out more

@Marrrryann 

Had it been restricted due to a failed payment? 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Marrrryann
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Re: Broadband not working since paid bill

‎29 Jan 2024 03:24 PM

Yeah but tv back on just not internet?

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Daniel0210
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Re: Broadband not working since paid bill

‎29 Jan 2024 03:35 PM

Posted by a Superuser, not a Sky employee. Find out more

@Marrrryann 

They won't necessarily both come back on simultaneously. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Marrrryann
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Re: Broadband not working since paid bill

‎29 Jan 2024 03:41 PM

How long do you reckon it will take? 

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GD1
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Re: Broadband not working since paid bill

‎29 Jan 2024 03:42 PM

Posted by a Superuser, not a Sky employee. Find out more

@Marrrryann  Ho long were services estricted?   If more than 56 days it's likley Sky would need to get the line reconnected which can take longer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Marrrryann
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Re: Broadband not working since paid bill

‎29 Jan 2024 03:44 PM

Tv since the other day like last Thursday or so and internet just today 

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