Broadband not working now for over a day

[Tr.]

Hi there,

On Monday 17th my broadband was fine, then yesterday is was out completely. One green light, orange, no light and red light. The same thing was happening this morning and so I am working elsewhere than home so not at home currently.

I have followed the advice given by yourselves to let me know that the wifi is disconnected, I have taken the cables out and put them back in and turned the router off and then on, and nothing is working.

Many thanks,

Tracy.

[jamesn123]

@Tr. 

Have you run the connection test in the My Sky app? If it detects a fault it should allow you to book an engineer. If it doesnt we can escalate your post to Sky on the forum and you can chat with an advisor to get an engineer booked. 

[Tr.]

@jamesn123  - thank you very much. I have run the connection so I will get in touch to with Sky directly now. Thank you for your assistance.

[Daniel0210]

@Tr. 
This link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

[BrianFe]

My broadband is not working, download speeds are super slow like downaloading 5mb every 10-15 seconds, the my sky tests say everything is fine which it clearly is not so there tests are a load of rubbish. Gonna habe to phone now and get it sorted or cancelled.