Broadband not working for 3 days now

[petervu]

Tried everything and keep getting this message from sky:

Service impacted: Broadband
Outage start date: 20 May 2025

We know there's an outage in your area. You don't need to do anything - we're working on getting you back up and running. It usually takes a couple of days to fix things like this but might be sooner.

When it's fixed, your service will automatically start working again.

[JimM1]

@petervu And the message is telling you how it is!

[petervu]

Will I be able to get compensation for not be able to watch live football of the Europe final last Wednesday and the Champions final this Saturday and all the football games live on this Sunday???

[Daniel0210 · Accepted solution]

@petervu 
In the UK the service level agreement between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS.

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From the Ofcom website:~
So if your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.