Broadband not working after activation

[Oliver3e2r2]

My broadband / wifi was meant to be remotely activated on Monday (in a property which previously had sky internet set up) but when it was eventually activated on Wednesday morning there is still no internet connection. 

sky help advised that the back office needs to check a fault on my account before they can run tests - anyone had this / know what fault it could be / give a timeframe for fixing?

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Lisa-P1987]

Update – We are still looking to help you Oliver3e2r2. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Oliver3e2r2]

Still not working!

[Highlinder]

@Oliver3e2r2Did you not answer the chat bubble that Sky sent you in order to get your issue resolved?

[GD1]

@Oliver3e2r2  As you havent engaged in the chat wioth Sky on 15th December nothing  would have been done as nthey won't have access to your account until you clear security twith them.