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Discussion topic: Broadband not reaching all rooms

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This message was authored by: danielle856

Broadband not reaching all rooms

I moved house last Saturday and decided to change my broadband to sky but I have had problems since it was activated. The connection keeps dropping out on all devices and it doesn't reach my sons bedroom or even the kitchen. I have called and had a WiFi max booster sent to me and still using this I can't connect in them rooms at all. This is poor. It's impossible to get to speak to someone to get them to send an engineer out to look at this. If I can't get this sorted by the end of the day I will be cancelling and switching provider. Please can someone tell me what else I can do? 

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This message was authored by: TimmyBGood

Re: Broadband not reaching all rooms

Posted by a Superuser, not a Sky employee. Find out more

@danielle856 wrote:

LIf I can't get this sorted by the end of the day I will be cancelling and switching provider. 


Typically Sky insists that their equipment is in place for at least ten days before they will schedule an appointment.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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