Broadband not fount on account and not working when setting up.

[Jsalt123]

I have moved home and purchased sky broadband for my house however my account is not showing any knowledge of the broadband or sky tv on there, so I am unable to check anything to do with it on my account. I revived a text saying my internet is active and when setting up the box will not connect. I have tried to log in online for connection help but due to there being no knowledge of the broadband on my account I can't get any help. How can I resolve both issues? Thank you! 

[Highlinder]

@Jsalt123  Did you have any other services from Sky before taking out broadband with Sky?

[Jsalt123]

Yes, I have mobile with them through that account. 

[Highlinder]

@Jsalt123  Did you give the same email address that is used on your mobile account to sign up to Sky for broadband?

[Jsalt123]

Yes it's the same email however different name and address 

[Highlinder]

@Jsalt123They might have given you a new Sky ID and this is why you can't see the broadband on the account.

[Jsalt123]

How would I find the new sky ID? There's nothing on my emails at all

[Highlinder]

@Jsalt123  You would need to call Sky and speak to them and they should be able to see that you have 2 Sky IDs. Just dial 150 on your landline listen through the prompts.