Broadband not connecting to sky box

[Robyn131]

Hi, sky q box is not connecting to my broadband. I have tried resetting, reconnecting and turning everything off however still not connecting. WiFi box all green and services test shows everything is working fine. Many thanks 

[Addie15]

Hi there, @Robyn131. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147